Goodyear Unveils TruckForce Service Awards for Q2
This quarter, winners were selected from a strong list of nominations. Eligible criteria include demonstrating excellent customer and client support while successfully utilising Goodyear’s ecosystem of TruckForce. Below is the list of winners for Q2 2022.
DEPANN FIRST is a French TruckForce and VULCO partner which has been given a Service Award for achieving an impressive 92% acceptance rate on Goodyear ServiceLine24 jobs in 2021, and 100% for Q1 of 2022. ServiceLine24 is Goodyear’s truck roadside assistance service supported by over 6,500 partners. Depann First’s workforce is known for its positivity and proactivity, providing customers with a high-quality service.
REIFEN BRAUN is part of the HMI network in Germany. This quarter, it is recognised as a top breakdown service, accepting every callout. During the quarter, the centre was called to a stranded vehicle 400 km away in France. Reifen Braun accepted the callout when others could not. This is just one example of this partner going above and beyond for its customers.
The next award is given to SKULSKI SERWIS, a Polish TruckForce Partner. It has been selected for its active involvement in Goodyear FleetOnlineSolutions (FOS) and Goodyear ServiceLine24. It was also one of the first users of Goodyear eJob in Poland, a smart solution designed to streamline the tyre inspection process. The centre has played a key role in growing Goodyear’s share of business in the region.
ABA BANDENSERVICE STOLWIJK B.V. operates out of Stolwijk in the Netherlands. Its approach focuses on a tailor-made tyre and maintenance plan to support the operation of its fleets. In addition, the service centre maintains its high quality remotely as well as in the workshop and is committed to lowering its carbon footprint by continually improving processes and using more efficient ways to provide the same quality of service.
Goodyear also recognises Greek partner ΣΤΑΥΡΑΚΗΣ ΑΕ for its excellent service to local fleets while continuously improving by investing in the latest equipment. It provides alignment, regrooving, casing, 24-hour mobile fitment services. The partner achieved the highest service levels in the local market and has supported Goodyear’s premium brand sales since 2005.
Adam Stanton, European Network & Service Manager for Goodyear Commercial, commented: “We would like to congratulate each of our Q2 winners for their continued support covering the whole of Europe alongside over 2,000 other partners who go the extra mile to provide excellent service to our customers. The five partners selected this quarter demonstrated forward-thinking and an uncompromising attitude to serving customers. On behalf of all TruckForce customers, I would like to thank our outstanding partners for their teamwork and commitment.”