Local independent tyre expert Newtown Tyres Powys is rolling out CAM’s fitter-force in connection with e-jobsheet into its business to deliver an advanced, intuitive, user-friendly experience at point-of-sale which also will manage its mobile fitters effectively out on the road.
Optimising Customer Service at Newton Tyres with CAM Technologies
fitter-force will enhance Newtown Tyres’ customer service by combining the operational responsiveness of digital tablet technology with dedicated tyre management software, removing back-office costs and inaccuracies because of the focus of the system on inventory and work management, both in the workshop and via mobile vans.
e-jobsheet integration into fitter-force will provide a link between the office and its mobile technicians employing the tablet app. It will deliver job status updates and, crucially, as the stock is allocated to the work/vehicles on a job-by-job basis, Newtown Tyres will benefit from continuous visibility of all the work being conducted and its stock position, anywhere their service business is being conducted.
Newtown Tyres managing director Paul Hill says, “We were very impressed with fitter-force when we viewed its online demonstrations. It’s the obvious choice for our business as it combines the attributes of a simple-to-operate user experience at point-of-sale, presenting a strong customer service tool with an intelligent tyre software platform that meets all of our field service and in-depot work requirements.”
Steve Daly, director of CAM, adds, “Small to medium sized fleet tyre service providers like Newtown Tyres are benefiting from an integrated system with strengths in stock management, billing and accounting. Further, integration with the e-jobsheet tablet app means job completion data and documents by fitters will be systematically updated into fitter-force.”