Daly responded, “Dealers want to know that all the tyre data is available on the system – irrespective of category – and that they will have access to it for processing purposes.
“So, this is where the Online Tyre Catalogue (OTC) comes into play. Also, policies differ with tyre type. The system needs to support this and provide the dealer with the flexibility to inform their technicians on a contract-by-contract basis, in order to drive consistent best practice.”
The OTC stores tyre data from a plethora of tyre suppliers across all tyre categories from markets across the globe. The data on the OTC is constantly updated, cleansed, formatted and indexed, meaning it can be made available for delivery to CAM customers and partners in a timely manner.
Taking into account the OTC’s huge amounts of data and information, it is clear to see how it comes into play in CAM’s offering for dealers, especially given the importance of knowing the tyre data available to them on the system.
CAM’s Success in the Industrial Tyre Arena
Recently, CAM announced that its e-jobsheet app was being introduced at Yorkshire Industrial Tyres in order for the company to streamline its processes even further. With Rob Davies, area manager, Yorkshire Industrial Tyres, commenting, “Call Logging integrated with e-jobsheet streamlines the whole process of job allocation, ensuring a positive customer experience while making sure that invoicing is up-to-date. The beauty of e-jobsheet is that it pools all the jobs together in the local area and allocates the work to the nearest fitter available to accept the job. We can see the jobs in progress, when they are completed, and the jobs we’ve got coming up, at a glance.”