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Streamlining Operations: Volvo Dealer Cuts Vehicle Downtime by Half with AES UK

Person using the Josam Cam-aligner on a bus tyre

Wheel alignment technology is helping a Volvo dealer save money and reduce vehicle downtime for its customers.

Revolutionising Wheel Alignment

Thomas Hardie Commercials Ltd is the leading Volvo Truck, Bus & Coach distributor in the North West of England, North Wales, and Lancashire. The multi-award-winning company has six franchised Volvo Truck and bus dealerships, supported by three smaller sites, plus Thomas Hardie Vehicle Solutions (THVS), which provides repairs, painting, aftermarket services, and refurbishment of trucks and trailers.

The group has invested in a Josam Cam-aligner from Automotive Equipment Solutions (AES UK), a leading commercial vehicle garage equipment provider. The only Volvo Truck & Bus-approved wheel aligner on the UK market, the Josam Cam-aligner enables workshops and maintenance centres to offer faster and more accurate wheel alignment services. For its part, Thomas Hardie has equipped one of its service vans with the kit, giving it the flexibility to provide wheel alignment services, either at its own workshops or at customers’ premises.

Chris Whalley, group truck and bus manager, said, “We have already seen a return on investment from the Josam Cam-aligner as it enabled us to take wheel alignment completely in-house. We carry out tracking checks on new vehicles as part of our PDI. In addition, for wheel alignment, we can now go to the customer rather than have them bring their vehicles to us. This saves on fuel and tyres and reduces vehicle downtime for our clients.”

Utilising Wireless Technology and Centerline Alignment for Swift Results

Easy and quick to use, the Josam Cam-aligner uses wireless technology to transmit data between measuring units and the computer. At the same time, the software guides the user through the measuring process. It produces reports of before and after alignment. Using centerline technology, the system helps align all axles to the vehicle chassis, ensuring each alignment is correctly carried out the first time.

The Josam system works seamlessly with Thomas Hardie’s other diagnostic tools, especially for adjusting electronic steered axles. This simple process involves calibrating the steering system while monitoring the wheel angles in real time on a laptop.

“Customer vehicle downtime has now halved thanks to the specialised equipment from Josam,” added Whalley. “The accuracy of the tracking is also saving our customers money, and they absolutely love that. Our data shows that identifying and replacing worn steering components can add up to ten percent extra mpg to a vehicle, which is a huge difference.”

AES UK delivered in-depth training for Thomas Hardie’s eleven master technicians and Whalley, ensuring the entire team was fully confident and comfortable with the technology.

“The support we received from AES has been second to none,” added Whalley. While we were getting to grips with the technology, any time we encountered an issue, we called them, and they either fixed it over the phone or came in person extremely quickly. Their rapid response and customer service help to ensure we keep customer vehicle downtime to a minimum.”

Automotive Equipment Solutions (AES UK) is a leading provider of commercial vehicle alignment equipment with over 40 years of experience in the automotive industry. The company provides a wide range of garage and workshop equipment and training nationwide.

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