Setting a company up with TyreOps and importing historical data, be it customer, jobs, inspection, stock or accountancy, can be done in a few hours, which goes hand-in-hand with TyreOps’s objective of eliminating the barriers involved with using software such as this. Stapleton did concede though that the principal challenge is training the users on the system. “Typically, the main challenge with any new software is getting people trained with the system. But because the system is so user friendly and intuitive, it’s very easy to pick up, and you know exactly where to go and what to do.
“The more you use the app, the easier it becomes, because you’re constantly reinforcing your learnings in the app day in and day out. Training can be carried out online or onsite where we can come to users and train some of them to become ‘ambassadors’ of the technology.”
TyreOps: The Features
TyreOps has a selection of modules that are fully integrated, allowing tyre businesses to optimise their time. These modules cover jobs, tyre inspections, stock control, accountancy, and a unique feature from TyreOps called ‘Tyre Network’. More on the “Tyre Network” shortly.
The modules allow users to complete the huge variety of tasks that a tyre business will need to carry out on a daily basis - from creating and sending tailored job sheets and invoices on any device to carrying out tyre inspections to ensure customers are compliant with industry regulations, as well as tracking and managing your stock, including new, customer’s own property and casings.
Stapleton expanded on this and revealed to us a bit more about the upcoming additional features, “We have made a lot of improvements to these processes already. At the moment, we’re close to releasing our Stock Take feature, so that our customers can easily track their stock and investigate into any discrepancies quickly, empowering users with real-time data and control over their assets.”
Joe then discussed the previously mentioned ‘Tyre Network’ feature, which is a unique feature fully envisioned and designed by TyreOps, giving us a walkthrough of how it works in practice: “Say for example you are a tyre business in Manchester. You get a phone call from a customer saying that they’ve broken down in Nottingham. Knowing that your business can’t carry out the work, through the Tyre Network feature you are able to find a range of tyre businesses near the breakdown that can carry out the work. If they have TyreOps as well, you can digitally send the job information directly to them and to a technician to carry out the work all through the app. Once the work is completed by the technician, it is synchronised both with the tyre businesses TyreOps account in Nottingham and your tyre business in Manchester, receiving job data instantly from third parties, which eliminates the double entry and allows full traceability and approval of work, invoices and expenses, at the speed that the industry needs. The same applies to inspections, giving you the ability to set up your own national or international network where data can be exchanged. If a company you send work to does not have TyreOps then you’re still able to automatically send them the job via email with a PDF attachment, making it flexible for users and their networks.