Michelin ONCall Service Comes to the Rescue of Rice Continental

On route to Baku: Michelins OnCall breakdown service saved the day for Rice Continental after one of its three convoy vehicles suffered a tyre failure and slow puncture while transporting two rescue vessels and two Davits from Cork, Ireland to Baku, Azerbaijan.
Michelin’s ONCall breakdown assistance service came to the rescue of Dungannon-based general and heavy haulage company Rice Continental, after one of its vehicles suffered a tyre failure and slow puncture while on a mammoth 3,800-mile journey to Baku in Azerbaijan.

The truck was part of a three-vehicle convoy transporting two rescue vessels and two davits from a ship in Cork, bound for a new vessel in the Caspian Sea. Whilst passing Eindhoven in the Netherlands, the driver carrying the davits reported a tyre failure on his SDC Euroliner trailer and a slow puncture on the drive axle of his Scania tractor unit – both running on competitor tyres.

Occurring early in to the 18-day outbound journey to Baku, Rice Continental turned to Michelin’s pan-European ONCall breakdown service to come to its aid at the roadside.

Maurice Rice, Owner at Rice Continental, says: “Normally if we suffer a tyre failure we’ll search the internet to find the closest tyre dealer and then give them a call, but I’d recently read about the Michelin ONCall service and decided to give them a try.”

Rice continued, “I spoke to the Michelin OnCall team in the UK, and they arranged everything for me, including taking the payment on my credit card. A Euromaster technician was quickly on the scene and he fitted a new trailer tyre at the roadside, and then took the drive tyre back to the workshop for a repair. The whole job was completed in less than two hours, and we knew precisely what it was going to cost from the outset.”

Rice Continental runs a fleet of seven tractor units and a mixed fleet of specialist trailers, and has been in operation for more than 40 years. It specialises in carrying abnormal loads, together with wheeled and tracked quarry equipment to central Europe, Asia, the Middle East and Russia.

About the author

Richard Wilson is the deputy editor for Commercial Tyre Business. Since 2015, Richard has worked as a correspondent for all of the titles across the Valebridge Publications Ltd Group namely: Retreading Business, Tyre & Rubber Recycling, The Tyreman and Truck and Bus News. Richard has worked on/off from the age of 16 for the company and whilst gaining a Bachelor's Degree in Spanish and Business Studies at Coventry University, he developed his writing skills at the University paper and more recently writing his own independent blog.

Contact: richard.wilson@retreadingbusiness.com

Phone: (44) 1270 668 718

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