Kwik Fit will promote two new services at the 2017 Commercial Vehicle Show - ‘Mobile7’ and a Fleet Web Booking tyre facility. The launch of ‘Mobile7’ and Fleet Web Bookings - both designed to minimise fleet and driver inconvenience and maximise vehicle uptime - Kwik Fit anticipates further light commercial vehicle demand for its services.
Kwik Fit fleet director Peter Lambert said: “The Commercial Vehicle Show is the shop window for commercial vehicle operators. Kwik Fit’s launch of ‘Mobile7’ and Fleet Web Booking for tyres deliver further significant benefits to van fleets and their drivers, which we anticipate will translate into business growth.”
Kwik Fit’s Fleet Web Booking tyre service was recently launched to fleet customers that benefit from Kwik Fit’s tyre management service - notably Britain’s largest contract hire and leasing companies and other major corporate customers. Fleet Web Booking provides a smarter service to fleet operators and drivers with a string of customer service benefits.
Kwik Fit has 1.4 million vehicles on its tyre management service and Fleet Web Booking enables drivers of those company vans - and cars - to make an appointment at a centre of their choice or use Mobile via smartphone, laptop, PC or tablet. Fleet drivers enter their vehicle registration number and postcode. The Kwik Fit database will verify that it is a vehicle under tyre management and will validate tyre size and customer brand preferences against the known policy.
The database will check tyre stock availability, centre fitment slots available that are convenient to a driver’s location and offer the option of Kwik Fit Mobile fitment. If tyres are in stock a list of the centres with fitment times available or Mobile times will be provided to the customer for next day replacement. If tyres have to be ordered, they will be delivered to the customer’s chosen centre location, ideally for next but one day fitment.
On Fleet Web Booking, Mr Lambert added: “Customer feedback has highlighted the importance of a ‘fit first visit’ fix, but that has become increasingly difficult due to tyre choice complexity so Kwik Fit has launched Fleet Web Booking to resolve the issue. The cultural change of drivers advising of their tyre requirements in advance so availability can be assured when they arrive at the centre - or alternatively book a Mobile appointment - rather than simply turning up at and hoping the appropriate tyres are in stock aids business efficiency.”
Prior to the launch of Fleet Web Booking more than 80% of company car and van drivers called speculatively in to Kwik Fit centres asking for worn out or damaged tyres to be replaced - the remainder made appointments to use Kwik Fit Mobile.
Additionally, Kwik Fit is now providing fleet and retail customers with a seven-day a week mobile tyre fitting service following the launch of ‘Mobile7’ inside the M25. Following the successful launch of ‘Mobile7’ in the London area, Kwik Fit is now considering rolling the expanded service out to other metropolitan areas during 2017. Mr Lambert said: “We launched ‘Mobile7’ inside the M25 in autumn 2016 in response to customer demand for an evening and weekend mobile tyre fitting service. We have seen significant take-up, particularly for tyres to be fitted during the evening. A total of 40% of Kwik Fit Mobile bookings inside the M25 are now for evening time slots. We recognise the increasing demands on customers’ time and ‘Mobile7’ is Kwik Fit’s response to delivering increased flexibility.”