The average time taken for Bridgestone’s truck fleet service network to resolve a commercial vehicle breakdown upon arrival in 2016 has shortened to 49 minutes, according to new company figures.
Bridgestone is ensuring commercial fleets are on time
In 2016, 35,000 jobs were accepted, with an average time of 62 minutes taken from the time the first call was made to the moment a Bridgestone Partner member arrived at the roadside. Having then arrived at the stricken vehicle it took an average of 49 minutes – two minutes quicker than in 2015 – to complete each job, meaning that each vehicle was up-and-running in an average of less than two hours, from the time the first call was made.
Statistics show that over 40,000 commercial vehicles were worked on by Bridgestone Partner in 2016, with 250,000 tyres being managed overall, compared with 207,000 in 2015.
Commenting on the Bridgestone Partner roadside assistance results, Paul Sheehan, National Operations Manager, said: “These figures certainly make for positive reading and provides a tangible example of how we support commercial fleets. When we talk to our fleets, they cite vehicle uptime as one of their most important factors, so every minute we can save results in improved operational costs for our customer.”