Continental Complements its ContiOnlineContact Workshop Portal


Continental's online digital management portal, ContiOnlineContact, now has an app that allows to search, choose and order tyres from their smartphones.

Continental Improves The Services for Tyre Distribution 

With this step, Continental once again demonstrates its customer-centric approach and digitalization when developing new services. The purpose of the COC Mobile Application is to provide workshops with a convenient channel for their daily business needs and to improve their customers' experience when buying tyres from the Continental group. It perfectly complements the browser-based marketing and ordering platform ContiOnlineContact, which has been at the heart of the daily business of many Continental technology company customers for more than 25 years. However, the new application is also intended for a generation of maintenance workshops that prefer mobile devices to fixed desktop computers.

Within the app, they can search for a specific tyre model using the comprehensive filter feature, view its real-time availability, place orders, and get updates on the status of their order. The data comes from the same database that ContiOnlineContact uses for its navigation platform and provides important information such as product images, EU label information, current prices and any other information necessary to make an order decision. Since the launch of the first version of ContiOnlineContact in 1996, Continental has pioneered the development of digital services firmly aligned with the needs of its customers. The addition of digital tyre solutions specifically for mobile devices is therefore a logical continuation on the path to Continental's Vision 2030.

The COC Mobile app is just one more piece of the wide range of services with which the company facilitates the work of tyre dealers, garages and fleet managers. Continental will continue to constantly develop new business models and create a complete ecosystem of smart digital solutions around tyres and services, utilising its competitive advantage as one of the world's largest providers of electronics, sensors and software in the mobility industry.

About the author

Richard Wilson is the deputy editor for Commercial Tyre Business. Since 2015, Richard has worked as a correspondent for all of the titles across the Valebridge Publications Ltd Group namely: Retreading Business, Tyre & Rubber Recycling, The Tyreman and Truck and Bus News. Richard has worked on/off from the age of 16 for the company and whilst gaining a Bachelor's Degree in Spanish and Business Studies at Coventry University, he developed his writing skills at the University paper and more recently writing his own independent blog.


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