Sheffield-based tyre inflation and pneumatics expert PCL continues to expand its HQ operation with the appointment of a new Customer Service Team Leader.
Reporting to Sales Director Lee Wright, Nicola Slazak will be responsible for providing hands on support, whilst leading the PCL team in delivering the excellent customer service.
One of Nicola’s main priorities will be to work closely with PCL’s warehouse and production teams to help streamline processes and improve the communication flow back to customers. She will also focus on strengthening relationships within PCL’s expanding field sales team.
Born and bred in South Yorkshire, having grown up in Rotherham and recently moved to Sheffield, Nicola is familiar with PCL’s world-leading reputation for manufacturing high quality products backed up by first class customer service.
Nicola said: “Having been aware of PCL’s reputation for the quality of its “Made in Sheffield” products and dedication to customer support, it is an honour to be leading the customer service team as PCL drives business forward.
“My focus is on ensuring we provide a first-class service for our customers, working in the most proactive and efficient way possible for them and the company. PCL has a great starting model, and my strategy will be on facilitating the smoothest of interactions across all departments we interact with.”
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