Goodyear Tyres has revealed that its 24/7 commercial vehicle support network, TruckForce, has reduced the average downtime of customers requiring urgent roadside assistance by three minutes, saving over 2,600 hours throughout 2019.
Customer Downtime Reduced by Goodyear and TruckForce
As part of Goodyear Total Mobility - Goodyear’s end-to-end fleet service offering, TruckForce is a pan-European network specialising in the complete lifecycle management of commercial truck tyres. As well as Goodyear’s ServiceLine24h roadside assistance and FleetOnlineSolutions – an internet-based fleet management system – customers benefit from preventative maintenance, tyre replacement, regrooving and retreading. The TruckForce network of over 300 service locations ensures nation-wide coverage for our fleets.
These recent performance figures reveal that the average vehicle downtime for high priority jobs attended by TruckForce fell by three minutes - maintaining an industry-leading back-on-the-road time of under 120 minutes. In addition, more than 27,500 non-urgent jobs were also completed by TruckForce technicians.
Richard Tawlks, Equity Business Manager at TruckForce, commented: “As anyone who works in the transport industry will know, every minute counts. So, when a breakdown strikes, it’s crucial that we get our customers back on the road as quickly and safely as possible. Thanks to the skill and determination of our TruckForce technicians, we are thrilled to have substantially reduced customer vehicle downtime in 2019.”