To enhance global customer support, Magna Tyres has launched a 24/7 multilingual AI chatbot. Offering instant, accurate assistance in any language, it highlights the company’s dedication to accessibility and service excellence.
Magna Tyres Launches 24/7 Multilingual AI Chatbot to Enhance Global Customer Support
Magna Tyres, a global leader in premium off-the-road (OTR), industrial, and truck tyre solutions, is proud to announce the launch of a new AI-powered chatbot on its official website. This powerful tool is available 24 hours a day, 7 days a week. It offers instant assistance to customers and prospects worldwide in any language.
The chatbot represents a significant step forward in Magna Tyres’ customer service strategy, ensuring that visitors receive fast, consistent, and helpful responses, regardless of their time zone, location, or language.
“Customer service is at the core of our brand promise,” said Robert Gruijters, Head of Marketing at Magna Tyres. With a Net Promoter Score (NPS) of 67, we already outperform many in our industry, and this launch reinforces our commitment to becoming a truly best-in-class brand by being always available, accessible, and responsive.”
Key Benefits for Customers:
- 24/7 availability: Round-the-clock support with no waiting times.
- Multilingual service: Chat in any language, tailored to your region and preferences.
- Accurate and consistent information: From product queries to general support.
- User-friendly experience: A seamless, conversational interface that reflects our dedication to service excellence.
The chatbot is part of Magna Tyres’ customer service strategy. It represents an ongoing effort to enhance client communication and support processes.
